Shipping and Payment Information

Delivery options provided

The f following is the list of the carriers we incorporate with to deliver merchandise from our warehouse, retail store, production site to you. The following is the list of the carriers we incorporate with to deliver merchandise from our warehouse, retail store, production site to you. Delivery rates are noted for informational purposes only. The rates are provided by our subcontractors.

We do not guarantee the validity of the rates at the date you complete the purchase. The actual delivery cost will be calculated at the checkout prior to completing the order. We do our best to keep the information on this page as accurate as possible, but occasionally the list of the carriers may be inaccurate. In this case, please contact us by any available means to inform us about the inaccuracy and we will take necessary measures to correct the information.

Deutsche Post AG
www.deutschepost.de

Free delivery with tracking number to the following countries: Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

Post Luxembourg
www.post.lu

Free delivery with tracking number to the following countries: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

In case you can not find your shipping country in the list, but would like to buy one of our products, please contact us.

Processing Orders to Shipping

The following is the list of the payment options we provide on our Site. Delivery rates are noted for informational purposes only. The rates are provided by our subcontractors. We do not guarantee the validity of the rates at the date you complete the purchase. The actual delivery cost will be calculated at the checkout prior to completing the order.

We do our best to keep the information on this page as accurate as possible, but occasionally the list of the carriers may be inaccurate. In this case, please contact us by any available means to inform us about the inaccuracy and we will take necessary measures to correct the information.

Card Payment

We accept cards with American Express, China UnionPay (CUP), Discover & Diners Club, eftpos Australia, Japan Credit Bureau (JCB), Mastercard, Visa symbol.

Keeping your online payments secure is our number one priority. That means you might need to verify your card payment with 3D Secure to complete your transaction. Contact your bank to learn more about 3D Secure authentication.

Encrypted transactions

Luxmatico S.A.R.L.S. guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.

You will be charged when we ship your order

If your card transaction is approved, the amount will be reserved immediately and an order confirmation will be sent to your email address. Your card will not be charged until we start processing your order.

If your card transaction isn’t approved, your order will be canceled. Please contact your bank or card provider if you have any questions about this.

PayPal Payment

To pay with PayPal follow the next steps:

  1. Select PayPal as your payment method at the checkout.
  2. You’ll then be redirected to the PayPal website to proceed with the payment.
  3. If you’re already a PayPal customer, you can log in with your user details and confirm the payment. If you’re new to PayPal, you can create a PayPal account and then confirm the payment.
  4. You’ll then return to livewater.bio and your order and payment will be complete!

Bank Transfer

Luxmatico S.A.R.L.S. accepts bank transfers in EUR currency on the following bank account:

ACCOUNT HOLDER INFORMATION
Luxmatico S.a.r.l.s.
Schaffmill 2.
Grevenmacher Grevenmacher L-6778
Luxembourg

BANK INFORMATION
Bank name: Spuerkees
Bank address: 1 A Rue Mathias Schou, 6762 Grevenmacher, Luxembourg
IBAN: LU72 0019 6055 4337 2000
SWIFT / BIC: BCEELULL

A bank transfer needs usually 2-5 days to arrive, we will confirm your order immediately after your money has arrived into our bank account.
Without added order number to the transaction Luxmatico S.A.R.L.S. can not accept the purchase!

Do You Have Questions?

Need more help? Ask! Our email for customer queries is [email protected].

We are always happy to help!

Last Updated: 01/07/2023